Terms and Conditions
Effective Date: June 20, 2025
Website: www.medomicshealthcare.com
Welcome to Medomics Healthcare Pharma (“Company”, “we”, “our”, or “us”). By using this website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing any order or engaging with our services.
1. Scope of Services
This website facilitates the sale and delivery of:
- Pharmaceutical products (prescription and OTC)
- Health and wellness items
- Bulk supplies for hospitals, clinics, pharmacies, and healthcare institutions (B2B)
2. Eligibility
- You must be at least 18 years old to use our website and services.
- For prescription medicines, you must upload a valid doctor’s prescription before checkout.
- B2B clients must provide verified licenses and GST details at registration.
3. Use of Website
You agree to:
- Use this site only for lawful purposes in accordance with Indian laws.
- Provide accurate, current, and complete information during registration and order placement.
- Maintain the confidentiality of your account credentials.
4. Product Information & Availability
- Products listed are subject to change or discontinuation without prior notice.
- For prescription drugs, dispatch is subject to prescription verification.
- Bulk orders (B2B) may require additional lead time and minimum quantity thresholds.
5. Order & Payment Terms
- All prices are listed in INR and include applicable GST unless stated otherwise.
- Payments can be made via secure online payment gateways, UPI, net banking, or B2B invoicing (subject to approval).
- We reserve the right to reject or cancel orders for any reason, including stock issues or incomplete verification.
6. Shipping & Delivery
- Orders are shipped via registered logistics partners across India.
- Estimated delivery timelines are provided but not guaranteed.
- B2B orders are dispatched based on mutually agreed timelines and logistics terms.
- Cold-chain or temperature-sensitive items are shipped with appropriate packaging.
7. Prescription Compliance
- We strictly adhere to Indian regulations for sale of Schedule H/H1/X drugs.
- Any misuse or falsification of prescriptions may result in cancellation and potential legal action.
8. Returns & Refunds
- Returns are only accepted for damaged, defective, or wrongly shipped items.
- Prescription medicines are not eligible for return unless proven defective or expired.
- B2B returns must be initiated within 7 days with proof of damage or error.
9. Intellectual Property
All trademarks, logos, product images, and content are the property of Medomics Healthcare Private Limited. Unauthorized use is strictly prohibited.
10. Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for their content, policies, or practices.
11. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from:
- Use of the website or products
- Delays or failures in delivery
- Errors in prescription or user-provided data
12. Data Privacy
Your data is processed in accordance with our Privacy Policy, available separately on the website, and complies with the Indian IT Act and related data protection laws.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.
14. Amendments
We reserve the right to modify these Terms at any time. Updates will be posted on this page. Continued use constitutes acceptance of the revised Terms.
15. Contact Us
Medomics Healthcare Private Limited
Email: support@medomicshealthcare.com
Phone: +91-9983419980
Address: 172, Jagannathpuri-A, Jhotwara, Jaipur 302012
